Director - Aviation and Government Services in Denver, CO at HSS Inc.

Date Posted: 4/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    900 Broadway
    Denver, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


HSS specializes in the high-stakes security environments of aviation, healthcare and government facilities -- and is one of the few companies to earn the Department of Homeland Security's SAFETY Act designation and certification.

We apply training, knowledge and experience to provide higher levels of safety and security. Moreover, we strive to provide exceptional experiences through unequaled standards of customer service and positive interactions with guests, patients, community and staff. Building on pillars of communication, professionalism, relationships and accountability, HSS team members set the standard for the industry. A claim proven by a greater than 90-percent customer retention rate since the company's inception.


Oversees one or more airport or government services sites based on region or other factors as determined by AGS Leadership. Responsible for providing the necessary leadership to Program Managers and their team members through corporate support, mentoring, accountability and profitability. Maintains a dual focus on operational and administrative functions and developing new client leads and other business opportunities to further the culture, mission and objectives of HSS, Inc.


  • Provides corporate oversight of site accounts including contract adherence, pay and leave administration, team member morale and accountability.

  • Monitors daily, weekly, monthly and ad hoc reports for invoicing, overtime, manages personnel time and attendance, employee scheduling, accounts receivable/payable tracking, developing and producing reports and presentations, participation in the development and implementation of training drills, exercises, risk assessments, and the tracking of employee training compliance.

  • Provides leadership expertise to each site management team of the site by mentoring, leading by example and developing future HSS leaders. This includes AGS team members as well as other associated HSS departments (e.g., Human Resources, Information Technology, Recruiting).

  • Leads the development of AGS policies and procedures and acts as the "change agent" for new programs. Encourages and supports other Directors, managers, supervisors and team members to comprehend and adapt to cultural changes.

  • Ensures that performance evaluations are completed for all site team members at least annually. Monitors and documents performance of direct reports and provides ongoing feedback and performs a formal evaluation at least annually.

  • Leads or participates in on-site team member meetings on a quarterly basis. Conducts additional trips as necessary to review/correct client and/or team member concerns.

  • Participates in the research and creation of Request for Proposal (RFP) documents and presentations.

  • Participates in the formulation of contractual language during the HSS negotiation process and remains well versed on all contract requirements during the term of the contract. Ensures the Program Manager reviews the contractual terms regularly.

  • Works in conjunction with the HSS Compliance Officer to ensure that terms of the contract and/or amendments are monitored and specific action dates are not missed.

  • Responds to formal and informal grievances and/or complaints. Directs or conducts preliminary discussions and investigations as necessary. Issues and monitors Performance Improvement Plans (PIPs) and other discipline as necessary. * Resolves problems encountered by team members during the course of the work day.

  • Responds to calls from team members, stakeholders or clients regarding service failures, emergencies, incidents and/or customer service issues.

  • Develops and/or analyzes data used to measure effectiveness, productivity and profitability for each site and in conjunction with AGS leadership and the Program Manager, establishes critical goals and other key performance indicators (KPI) to drive HSS and client business objectives.

  • Champions a positive team member culture through leading by example, encouraging an "I Feel Valued" atmosphere and recognizing employees through personal interactions and HSS reward programs as appropriate.


  • Initiates and strengthens a positive and collaborative working relationship with the client and other site stakeholders and partners. Initiates and strengthens a strong relationship with HSS corporate departments and team members as well as with sub-contractors, vendors and others.

  • Demonstrates a "continual learning" approach by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies to build professional and technical expertise. * Exhibits excellent computer skills, including knowledge of MS Office, internal scheduling and invoicing software, Learning Management Software (LMS), and other technology as required.

  • Partners with transition team leaders during new client start-ups and/or expansion to assist with interviewing, hiring, scheduling, training and other logistics for the successful deployment of new team members. Demonstrates the ability to perform duties while maintaining a high degree of judgment, discretion, integrity and confidentiality.

  • This job description is not all encompassing and the position will be required to perform other related work as requested and required.


Oral Communication:

Expresses ideas and facts to individual or groups effectively; makes clear and convincing oral presentations, listens to others, facilitates an open exchange of ideas.

Written Communication:

Expresses facts and ideas in writing in a succinct, organized and professional manner.

Problem Solving:

Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments.

Interpersonal skills:

Considers and responds appropriately to the needs, feelings, and capabilities of others, adjusts approaches to suit different people and situations.

Self-Direction: Demonstrates belief in own abilities and ideas; is self-motivated and results-oriented; recognizes own strengths and weaknesses; seeks feedback from others and opportunities for self-learning and development.

Team Building:

Manages group process; encourages and facilities cooperation, pride, trust and group identity; fosters commitment and tam spirit; works with others to achieve goals.

Managing Diverse Workforce:

Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; manages workforce diversity.

Conflict Management:

Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact.


Education Requirement:

Bachelor's Degree in Aviation Management, Criminal Justice, Security, Business Administration, Management or a related field.

Experience Requirement:

Three (3) years of experience in an aviation-related occupation (e.g., airline, civilian/military airport) and ten (10) years of supervisory/management experience.

Education/Experience Equivalency:

A combination of appropriate education and experience may be substituted for the minimum education and experience requirement.

Licensure and/or Certification:

Possession of a valid Driver's license at time of application.

Airport Certified Employee (ACE) -- Security designation from the American Association of Airport Executives (AAAE) or ability to obtain it within six (6) months of hire or promotion.

Security Officer/Guard License (as required by State).

Able to learn HSS value added services in order to identify opportunities to expand HSS solutions to address more comprehensive set of client needs.


Advanced degree (e.g., Masters) in Aviation Management, Criminal Justice, Security, Business Administration, Management, etc.

American Association of Airport Executives (AAAE) accreditation (A.A.E) or Certified Member (CM) status.

National Incident Command Systems (NIMS) Independent Study (IS) Courses o IS 100 (Introduction to Incident Command System) o IS 700 (National Incident Management System (NIMS) An Introduction) o IS 775 (EOC Management and Operations) o IS 800 (National Response Framework, An Introduction).


This is a full-time position. Work hours will vary depending on the needs of the company and its clients. Considerable air travel and overnight stays away from home as well as occasional evening and weekend work may be required as job duties demand. Environment may be fast paced and stressful. While performing the duties of this position, individual may be required to sit for extended periods using computer and telephone equipment in a typical office setting. May also spend time walking and standing. May lift and carry up to 50 pounds. Will use normal range of vision, hearing, and speaking. Frequently engages in mental concentration, analysis and formulation. May be required to work in adverse weather conditions (e.g., heat, rain, wind, snow) and be exposed to chemicals, bodily fluids, and other conditions commonly found in client environments. Must be able to drive a vehicle.

HSS will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.