Dispatcher - Security Operations Center - Denver Metro in Denver, CO at HSS Inc.

Date Posted: 2/8/2018

Job Snapshot

Job Description

Provides timely and accurate responses to customers; pays close attention to details, in a high volume critical task environment

Essential Functions of Dispatcher:

•Answers all incoming calls according to established protocols;

•Follows specific procedures for individual facilities;

•Dispatches all required calls within established time frames;

•Maintains professional demeanor and adheres to established dispatch protocols at all times;

•Documents required calls;

•Monitor daily dispatching and assure that individual daily courier runs for specific customers have been entered in computer system;

•Track driver workloads, maintain timeliness of courier trips, and bundle trips according to location of order and destination of drivers;

•Maintain positive working relationship with customers, drivers, co-workers, and supervisors;

•Properly/accurately documents incidents as they occur;

•Properly/accurately documents all alarm occurrences as they transpire;

•Alarm monitoring;

•Provide OSC with on call support as assigned;

•Reports all system problems in a timely fashion;

•Assists with scheduling security officers when the Scheduling Center is off duty;

•Adheres to attendance and all established policies;

•Other administrative duties as assigned.

Required Qualification for Dispatcher:

•High School Diploma or GED;

•Ability to communicate verbally and in writing;

•Typing 35 wpm (minimum);

•Ability to work as part of a team

•Experience with windows operating system

•Customer Service and/or call center experience

•Previous dispatch or security experience

Desired Traits for Dispatcher:

•Ability to multi-task;

•Organizational skills;

•Ability to remain calm under pressure

HSS will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.